What services are offered at Family Friends?
In addition to routine care such as wellness exams and vaccinations, we offer a full range of services—including same-day urgent care, advanced diagnostics, treatments, procedures, and surgeries. To explore everything we provide, visit our Services page.
What dog food brands does FFVH recommend?
Our veterinarians recommend brand like Hills Science Diet, Royal Canin and Purina Pro Plan. We carry a small selection of prescription diet food in-hospital, otherwise you can order food online for delivery through our online store!
Why does my veterinarian want a fecal sample?
Fecal samples enable veterinarians to determine if your pet has intestinal parasites such as roundworms, hookworms, whipworms, coccidia and giardia.
If I know what's wrong with my pet, why can't you just give me the medication?
Federal law requires that veterinarians establish a valid client-patient-doctor relationship before treating an animal and/or providing medication. Learn more about our Veterinary Client Patient Relationship Policy [here].
Why do I have to test my dog for heartworms if I give a preventative every month?
In short, regular testing for heartworms makes sure that the preventive medication is working. Early detection means treatment can begin right away and that gives your dog a much better chance of making a full recovery.
How important is the rabies vaccine?
The rabies vaccine is of paramount importance for your pets. It not only safeguards their health but also protects you, your family, and the community from this deadly disease. In many places, it’s a legal requirement to ensure public safety.
Do you offer payment plans?
We do not offer payment plans however, we do accept all major credit cards, CareCredit and Scratchpay. If you have financial constraints, please let our staff know and we can try to work within your budget. Our priority will always be your pets health!
What is CareCredit?
CareCredit is a financing/revolving line of credit that we accept here at FFVH. They offer no Interest if paid within Promo Period Payment Plans of 3 months (and longer) They offer easy online application and quick approval times!
Are there emergency services available?
While we offer Urgent Care services, this is by appointment only and reserved for minor emergencies like acute injuries and illnesses. If you ever find your pet in need of immediate emergency care in the Grand Rapids area, especially over-night, we recommend Animal Emergency Hospital (Grand Rapids or Byron Center) or Blue Pearl Pet Hospital.
Why is veterinary care so expensive?
Vet facilities are not just a doctor’s office for patient visits; they also contain complete laboratories, x-ray and ultrasound suites, surgical and dental suites and pharmacies. The supplies and equipment cost the same as those of our human counterparts, and unfortunately most pets aren’t covered by health insurance.
Can I just stop in for my pets' nail trim?
Unfortunately, no, our assistants are only available by appointment, 8am and 5pm on Weekdays and 8am – 2pm on Saturdays
My pet just had surgery, what should I lookout for at home?
While some lack of appetite is normal for a couple days, any longer, or refusal to drink water after a day, are signs for concern. You also want to watch the incision for redness, swelling or discharge. Note any vomiting or diarrhea. And as always, consult your veterinarian with any concerns.
Why does the Vet recommend bloodwork before anesthesia?
Pre-anesthetic bloodwork allows the Vet to evaluate your pet’s basic organ function. The testing could warn us of a condition not obvious on physical exam that could affect the safety of anesthesia. This is especially important for senior pets, and pets with pre-existing conditions.
My pet feels better but I still have medication left. Do I really have to keep giving it?
Yes, you should give all medications prescribed until gone. Your pet may look like it feels better, but not be 100% over its illness. If the medication is finished, the illness may reoccur or worsen.